Terms and conditions for training services
These terms and conditions apply to Services provided by Reli Ltd (company number 12958508) of 114 Alma Road, Southampton, SO14 6UW UK (“Reli Ltd” or “the Seller” or “we” or “us”) to you (“the Buyer”), the individual or organisation purchasing the services.
You may contact us via email: info@reliresearch.co.uk .
These terms and conditions apply to the sale of any Services (Training Services delivered online or in person), and Training Materials (provided in hard copy or digitally).
Please read these terms and conditions carefully before purchasing Training Services and Training Materials, and retain a copy for your records.
1. Definitions
“Confidential Information” means information provided by one party to the other in written, graphic, recorded, machine readable or other form concerning the business, clients, suppliers, finances and other areas of the other party’s business or products, including, without limitation, the Training Materials, but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any court or regulatory authority, or any information already in the possession or control of the disclosing party.
“Fees” means the fees paid by you to Reli Ltd for the Services.
“Intellectual Property Rights” means copyright, rights in or relating to databases, patent rights, performers’ rights, designs and registered designs, trademarks, rights in or relating to Confidential Information and other intellectual property rights (registered or unregistered) throughout the world.
“Online Course” means the delivery by us of an online course pursuant to which you learn course materials remotely.
“Services” means the provision of the Online Course and/or the Taught Course and/or the Course Materials together with such other services as agreed from time to time and purchased by you through the Website or by telephone.
“Taught Course” means a course taught by us in a classroom setting to which you attend in person.
“Training Materials” means the information provided by Reli Ltd as part of the Services in hard copy or electronic form.
2. The Services
2.1. A description of the Services together are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
2.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.
2.3. We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result, professional qualification or employment opportunity from your purchase and completion of any of the Services.
3. Ordering Services
3.1. In order to purchase any of the Services you must contact us via email or our website to request a quote.
3.2. When you request a quote for Services via the Website, or email you are offering to purchase the Services on these terms and conditions. Reli Ltd reserves the right to cancel or decline your order or any part of your order at any time until it has been confirmed in accordance with clause 3.4 below.
3.3. Following receipt by us of your request for Services we will contact you with either a quotation or a request for additional information in order to provide a quotation for the Services.
3.4. A legally binding agreement between us and you shall come into existence when we have:
3.4.1. Received an email from you confirming you accept the quotation to purchase Services from us; and
3.4.2. received payment of the relevant Fees from you in accordance with clause 5 below.
3.5. Where your order consists of multiple Online Courses or multiple Taught Courses , each individual course will be treated by us as a separate offer to purchase. Acceptance of your offer to buy one or more courses will not be acceptance by us of your offer to purchase any other courses which make up your order.
3.6. Reli Ltd does not and is not responsible for booking any examination with any professional body or examination board. It is your responsibility to ensure that you book prior to the relevant closing date any exam necessary that you wish to take and which may or may not be associated with the subject matter of the Services provided to you by Reli Ltd.
4. Cancellation and Variation
4.1. Prior to forming a legally binding agreement with you in accordance with clause 3.4 you may cancel your order with immediate effect.
4.2. Where we have accepted / confirmed the Services being purchased by you and formed a legally binding agreement with you in accordance with clause 3.4 you shall have no right to cancel your purchase of the Services.
4.3. If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order.
4.4. Notwithstanding clause 4.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Reli Ltd.
5. Fees
5.1. The Fees for the Services shall be as set out in the quotation at the time you placed an order for them.
5.2. Payment of the Price and VAT shall be due within 30 days of the date of the Seller’s invoice.
5.3. Unless otherwise specified at the time you purchase the Services the Fees are exclusive of VAT or other local taxes,
5.4. The Fees for Services are inclusive of any costs for Course Materials and any delivery costs in respect of the delivery of Course Material to you
5.5. All Fees shall be exclusive of any amounts payable to any professional body for registration and examination entry. These are payable by you directly to the relevant professional body or examination board and we accept no responsibility or liability for your failure to book your exam with the relevant professional body or examination.
5.6. Fees must be paid in full prior to you attending any Taught Course or accessing any Online Course.
5.7. Any fees charged by your bank, or debit or credit card provider in connection with your purchase of Services are for your own account and Reli Ltd shall not be responsible for these.
5.8. You shall be responsible for all costs you incur in connection with your attendance at any Taught Courses or your access onto any Online Course.
6. Supply of Services
Reli Ltd agrees:
6.1. To undertake and provide the Services in accordance with any brief and deadline agreed with the Buyer;
6.2. To manage and carry out the Services in an expert and diligent manner and to be solely responsible for how the services are provided;
6.3. To promptly and faithfully meet the Deliverables and deadlines agreed with the Buyer;
6.4. To use such suitably qualified and experienced personnel as Reli Ltd may from time to time deem appropriate.
6.5. Reli Ltd has the right to supply a substitute of equivalent knowledge and expertise and acknowledges that the Buyer has the right to refuse the replacement if, in the reasonable view of the Buyer, the replacement is not sufficiently qualified to undertake the work. Where substitution occurs, Reli Ltd will remain responsible for its obligations under the agreement and will be responsible for the payment of the replacement, so that there will be no further payments outside of the agreed terms to pay for any handover period between the original and the replacement.
7. Buyer’s Obligations
You, The Buyer, shall:
7.1. ensure that the terms in relation to delivery of the Services are complete and accurate;
7.2. co-operate with Reli Ltd in all matters relating to the Services;
7.3. provide Reli Ltd, its employees, agents, consultants and subcontractors, with access to the Buyer's premises as reasonably required by the Seller to provide the Services;
7.4. provide Reli Ltd with such information and materials as is reasonably required to supply the Services, and ensure that such information is accurate in all material respects;
7.5. obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; and;
7.6. Keep and maintain Training Materials, equipment, documents and other property of the Reli Ltd (Seller Materials) at the Buyer's premises in safe custody at its own risk, maintain the Seller Materials in good condition until returned to the Seller, and not dispose of or use the Seller Materials other than in accordance with the Seller's written instructions or authorisation.
7.7. If Reli Ltd’s performance of any of its obligations in respect of the Services is prevented or delayed by any act or omission by the Buyer or failure by the Buyer to perform any relevant obligation (the 'Buyer Default'):
7.7.1. Reli Ltd shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Buyer remedies the Buyer Default, and to rely on the Buyer Default to relieve it from the performance of any of its obligations to the extent the Buyer Default prevents or delays the performance of Reli Ltd of any of its obligations;
7.7.2. Reli Ltd shall not be liable for any costs or losses sustained or incurred by the Buyer arising directly or indirectly from the failure or delay to perform any of its obligations as set out in this clause 7.7; and
7.7.3. The Buyer shall reimburse Reli Ltd on written demand for any costs or losses sustained or incurred by the Seller arising directly or indirectly from the Buyer Default.
8. Liability
8.1. Reli Ltd shall under no circumstances whatsoever be liable to the Buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for:
8.1.1. Any inaccuracy or misleading information provided in the Training Services or Training Materials and any reliance by Client on any such information;
8.1.2. Any loss or corruption of data;
8.1.3. Any loss of profit, revenue or goodwill, or;
8.1.4. Any indirect, special or consequential loss arising from any breach of the terms of this Agreement.
8.2. No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.
8.3. Except to the extent that they are expressly set out in these terms and conditions, no conditions, warranties or other terms shall apply to the Services. Subject to clause 8.5 no implied conditions, warranties or other terms apply (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description).
8.4. Subject to clause 8.5 below, Reli Ltd's total liability arising from or in connection with these terms and conditions and in relation to anything which we may have done or not done in connection with these terms and conditions and the delivery of the Service (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the Fees received by us in connection with the relevant Online Course or Taught Course in relation to which a dispute has arisen.
8.5. Nothing in these Conditions shall limit or exclude the Seller's liability for:
8.5.1. Death or personal injury caused by its negligence, or the negligence of its employees, agents, consultants and subcontractors;
8.5.2. Fraud or fraudulent misrepresentation;
8.5.3. Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
8.5.4. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
8.5.5. Defective products under the Consumer Protection Act 1987.
8.6. This clause 8 shall survive termination of the Contract.
9. Intellectual Property
9.1. All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Reli Ltd or its licensors, whether adapted, written for or customised for you, the Buyer, or not.
9.2. You are not authorised to:
9.2.1. Copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Training content or Training Materials without prior written permission;
9.2.2. Record on video or audio, or transmit via video, audio or other means, the Online Course or Taught Course without prior written permission;
9.2.3. Use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;
9.2.4. Remove any copyright or other notice of Reli Ltd on the Course Materials;
9.2.5. Modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the training Services.
9.3. Breach by you of clause 9.2 shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
9.4. In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Training Materials for the sole purpose of completing the Online Course and / or attending the Taught Course.
10. Confidentiality
10.1. Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.
10.2. Either party may disclose Confidential Information to its legal and other advisors for the purposes of obtaining advice from them.
10.3. This clause shall continue notwithstanding termination of these terms and conditions.
11. Termination
11.1. We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
11.1.1. Fail to pay when due your Fees;
11.1.2. Act in an aggressive, bullying, offensive, threatening or harassing manner towards any employees, agents, consultants and subcontractors of Reli Ltd, or any student who attends a Training Course;
11.1.3. Cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
11.1.4. Steal or act in fraudulent or deceitful manner towards us or our employees, agents, consultants and subcontractors or any other students who are attending our Online Courses or Taught Courses;
11.1.5. Intentionally or recklessly damage our property or the property of our employees, agents, consultants and subcontractors or other students attending our premises;
11.1.6. Are intoxicated through alcohol or illegal drugs while on our premises;
11.1.7. Commit any criminal offence committed on our premises or where the victim is our employee, agent, consultant, subcontractor or student;
11.1.8. Are in breach of these terms and conditions.
11.2. On termination clause 8 (liability), 9 (intellectual property rights) and 10 (confidentiality) shall continue notwithstanding such termination.
12. Assignment
12.1. Any Services provided by us under these terms and conditions are personal to the Buyer and cannot be transferred or assigned to any other person or organisation.
12.2. We shall be entitled to assign these terms and conditions to any other company without prior notice to you.
13. Entire Agreement
13.1. These terms and conditions, together with any Website Disclaimer and Course Specific Terms and Conditions are the entire agreement between the Buyer and the Seller and supersede any prior agreements and arrangements, whether written or oral. You confirm that you have not relied on any representations in entering into these and any other terms and conditions with Reli Ltd. Nothing in this clause or terms and conditions shall limit liability for any fraudulent misrepresentation.
14. Force Majeure
Reli Ltd shall not be liable to you for any breach of its obligations or termination under these terms and conditions arising from causes beyond its reasonable control, including, but not limited to, fires, floods, earthquakes, volcanoes and other Acts of God, terrorism, strikes, delay caused by transport disputes, failure to provide a course caused by a death in the trainer’s family, illness of the trainer, Government edict or regulation.
15. Assignment
We may assign, transfer, sub-contract any of our rights or obligations to any third party at our discretion.
16. Data Protection
16.1. The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.
16.2. When you register with us you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
16.3. We may also use the above Data, and similar Data you provide us in response to surveys, to aggregate user profiles and, unless you click on the relevant button on the Registration Form, provide you with communications. We will not pass any personal data onto anyone outside of Reli Ltd.
16.4. To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of the Website you visit.
16.5. We use information such as your User ID, session identifiers and password to enable us to identify whether you are using our services, assist with the provision of services and to ensure that you have access to relevant products. We will only read cookies from your cookie file placed there through your web browser's interaction with the Website.
16.6. Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
16.7. Reli Ltd endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
16.8. Reli Ltd may supplement the information that you provide with information we receive from third parties, such as exam registration bodies or your employer.
16.9. If you wish to change or update the data we hold about you, please e-mail info@reliresearch.co.uk
17. Law and Jurisdiction
This Agreement is subject to the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts in England and Wales in connection with any dispute hereunder.
18. Notices
You can contact us by email: info@reliresearch.co.uk