Designing workflows and processes that integrate human expertise and biometric systems to support reliable decisions.

Effective use of facial recognition technologies depends on a trained and competent workforce, as well as processes that integrate human expertise and automated systems in a reliable way.

This project involved contributing subject-matter expertise to a large European government programme to design biometrically enabled workflows for facial identification.

The work focused on defining how systems and practitioners interact in practice, including the roles and responsibilities of different users, from reviewers of biometric results through to expert examiners.

This included developing process structures and training requirements to support accurate and consistent decision-making across different levels of expertise.